Refund Policy

At MULTYPROS, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward refund process to ensure your satisfaction.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

  • Condition: Items must be unused, unworn, and in the same condition as when you received them.
  • Packaging: Items must be returned in their original packaging, with all tags attached.
  • Time Frame: Refund requests must be made within 30 days of receiving your order.
  • Proof of Purchase: You must provide a receipt or proof of purchase for the item.

2. Non-Refundable Items

Certain types of products are exempt from refunds, including:

  • Gift cards
  • Sale or clearance items
  • Personal care items (such as skincare, makeup, or beauty products) due to hygiene concerns

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at info@multypros.com with your order number and reason for the refund request.

  2. Return Shipping: You are responsible for the cost of return shipping, unless the item is damaged or defective. We recommend using a trackable shipping method for your return.

  3. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Items that do not meet the eligibility criteria (e.g., used or damaged) will not be refunded.

4. Refund Process

  • Approved Refunds: If your refund request is approved, we will process your refund within 5-7 business days. The refund will be applied to your original payment method. Please note that the time it takes for the refund to appear on your account depends on your card issuer or bank.
  • Partial Refunds: In some cases, only partial refunds may be granted if:
    • The item is not in its original condition.
    • The item is returned more than 30 days after delivery.

5. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please:

  1. Check your bank account: Refunds can take a few business days to process, depending on your bank.
  2. Contact your credit card company: It may take additional time before your refund is officially posted.
  3. Contact your bank: There may be processing delays before the refund is posted.

If you’ve done all of the above and still haven’t received your refund, please contact us at info@multypros.com for further assistance.

6. Exchanges

If you received an item that is defective or damaged, or if you need a different size or color, please contact us at info@multypros.com to arrange an exchange. We will replace the item at no extra cost.

7. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was damaged or incorrect.

8. Cancellations

Orders can be canceled only before they are processed for shipping. If you wish to cancel your order, please contact us as soon as possible at info@multypros.com. Once an order has been shipped, it cannot be canceled, but you can initiate a return and refund process.

9. Contact Us

For any questions about our refund policy or to request a refund, please contact us at: