Return Policy
At MULTYPROS, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help with our hassle-free return policy.
1. Returns and Exchanges
If you wish to return or exchange an item, please contact us within 30 days of receiving your order. To be eligible for a return or exchange, your item must meet the following conditions:
- Condition: Items must be unused, unworn, and in the same condition that you received them.
- Packaging: Items must be in their original packaging with tags attached.
- Proof of Purchase: You must provide the receipt or proof of purchase for the item.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Gift cards
- Sale or clearance items
- Personal care items (such as skincare, makeup, or beauty products) due to hygiene reasons
3. How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Us: Email us at info@multypros.com with your order number and reason for the return. We’ll provide further instructions, including the return shipping address.
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Return Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return reaches us.
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Inspection and Refund: Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria. If approved, we will process your refund. You will receive a credit on your original payment method within 5-7 business days, depending on your bank.
4. Refunds
- Approved Refunds: If your return is approved, you’ll receive a full refund for the item. Please note that shipping costs are non-refundable.
- Partial Refunds: In certain situations, partial refunds may be granted if the item shows signs of use or is not returned in its original condition.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the same return process and indicate the item you want to exchange. Once we receive your return, we’ll ship the replacement item to you, free of charge.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at info@multypros.com within 7 days of receiving your order. We will replace the item at no additional cost or offer a full refund, depending on your preference.
7. Cancellations
Orders can only be canceled before they have been processed for shipping. If you wish to cancel an order, please contact us immediately at info@multypros.com. Once an order has shipped, it cannot be canceled, and you will need to follow the return process.
8. Contact Us
If you have any questions about our return policy, feel free to reach out to us:
- Email: info@multypros.com
- Phone: +1 662 298 1909
- Live Chat: Available on our website for instant support